In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to senior management, as well as justification for projects based on the expected value of each product in its planning stage, and in projects both in progress and completed. Read the rest of this entry »
Part I of this blog post introduced the common software deployment models and Consona CRM’s approach in that regard. To the end of enabling Total Customer Management (TCM) via an adaptive CRM offering, Consona CRM is built with a superior core infrastructure (customer data model, BPM, BI, SOA) and a holistic, best-of-breed product portfolio.
Consona claims to be one of the market’s rare CRM offerings that is both operational and collaborative, with many years of a broad range of consulting, technical, and business process services that have created the related methodology and blueprint.
Consona CRM Portfolio
The vendor believes that it offers the best value for price in the market due to the extensive product’s flexibility and adaptability, ease of customization, configuration, integration and upgrades, and due to the depth of the product’s extensibility.
These capabilities come from the combination of Onyx Adaptive CRM (i.e., BPM, BI, SFA, customer service, customer data management and customer data integration [CDI]), KNOVA (i.e., self-service and knowledge management [KM]) and the partnership with Million Handshakes (part of Portrait Software) for marketing automation. Read the rest of this entry »
How many of you have walked into a store with the expectation that the product you purchase will probably not work? How many industries do you think can get away with product defects and incompatible components?
For almost three decades, the software industry has convinced consumers that “Bugs” (product defects) and “System Integration” (incompatible components) is a cost of doing business. Granted… enterprise software can comprise of millions of lines of code performing very complex operations. Moreover, today’s complex global economy made possible by the internet has complicated things further with businesses required to support the multiple languages, government regulations, and consumer demands of its customer base. Read the rest of this entry »
While most discussions about the Software as a Service (SaaS) market revolve around the likes of Salesforce.com, NetSuite, Google, IBM, Oracle, Microsoft, OpSource, etc., the name Progress Software Corporation (NASDAQ: PRGS) rarely comes to mind, unjustifiably.
While Progress itself is to blame in part for a less aggressive marketing effort (and for the-best-kept-secret-in-the-market status), it is still puzzling that the Bedford, Massachusetts (US)-based provider of application infrastructure software for the development, deployment, integration, and management of business applications is not more regularly mentioned within the press and analyst circles.
A company that was founded in 1981 and with about US$500 million in revenues in 2007, with over 110,000 customer sites and over 2,000 employees in 90 offices worldwide certainly deserves due attention. This is especially the case given the company’s long espoused goal to maximize the benefits of information technology (IT) while minimizing its complexity and total cost of ownership (TCO). Read the rest of this entry »
I’m often asked about the “Vendor Shootout” event that appears on the TEC website and marketing calendar.
While the term ‘shootout’ may conjure up images of a Wild West scenario - vigilante cowboys taking shots at each other from the shattered windows and tumbleweed strewn, empty streets of a deserted Midwest town - a group of likeminded ERP Value Added Resellers (VARs) in the mid to south East USA are redefining it. Read the rest of this entry »
We all know what security means when we think of our home. Did we lock the door when we left for the day? Is the stove turned off? Computer security for the small to medium business (SMB) must address similar concerns. Can a hacker gain access to its servers? How can a business protect its data?
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Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have gone smoother. The reason communication in project management is crucial is because it can impact a project’s success, and it is very important that project managers use the right types of communication during a project. Read the rest of this entry »
Much has been said and written lately, on TEC’s web site as well as on many other peer sites, about the on-demand deployment model, especially about multi-tenant software as a service (SaaS). The opinions there have ranged from an absolute infatuation with the “technology of the 22nd century” or so (thereby rendering the traditional on-premise model completely passe) to much more reserved and cautious stances.
My idea here is to start with a series of blog posts discussing the various quandaries about these subtle (or not) technology choices and nuances, and to also give many protagonists in the market a chance to voice their opinions too.
Today’s topic is sort of “Which model will win at the end of the day, if any?” In my opinion, co-existence of the two deployment models will continue for quite some time to come, since each has its advantages for certain situations. Anyone who thinks one model will dominate for every possible use of software is just not an enterprise software connoisseur, is not a serious person, or is just an aggressive salesperson. Read the rest of this entry »
A little over 10 years ago, when I was working as an assistant manager in my former company’s payroll department—where many of the traditional human resources (HR) functions were handled by my staff—I often wondered, “well, if we’re doing all of this stuff, what are the people in HR doing?” I often joked with my fellow coworkers that it seemed (to me) that outside of handling employee paperwork and forwarding resumes to prospecting departments, all HR did was organize parties, baseball games, company BBQ’s, and hand out the occasional basket of “whatever” every time some poor sucker reached the five-, ten-, or 15-year mark of service. “Wow, what a great job,” I thought. “I’d like to do that and get paid for it!” Read the rest of this entry »
I recently sat in on a demonstration of the Bitam Artus business intelligence (BI) suite, now at generation 6.
As with almost every business activity, the importance of communication cannot be overstated when managing projects. Examining the various phases of project management, it’s easy to see the importance of all types of communication at each phase.
Part II of this blog topic analyzed Epicor’s forays into the attractive retail sector via the CRS Retail acquisition two years ago. Most recently, with the acquisition of NSB Retail Systems, Epicor has further expanded its functional footprint, market share and geographic presence in the sector. Namely, NSB added over 200 specialty retail logos, thereby more than doubling Epicor’s retail install base.
While many analysts like Gartner, AMR Research or Aberdeen Group have quickly come up with their customary brief alerts, the usual-suspect bloggers have not seemed that interested in this event, with the notable exception of Frank Scavo in his Enterprise Systems Spectator blog post.
I concur with the assertion coming from both Epicor and the above analysts and bloggers that the retail sector is much more promising and with many more “greener pastures” than Epicor’s traditional overcrowded manufacturing and distribution sectors. The retail applications market is indeed large (AMR Research is predicting its size to be over US$10 billion by 2011 from US$8 billion today), growing (at an estimated 7.1 cumulative annual growth rate [CAGR]) and quite fragmented (whereby Top 5 vendors accounted for only 33 percent of the market in 2006, and no vendor currently has over 10 percent market share).
Epicor also cites some favorable trends in the sector, such as that (as with other industries) the adoption of packaged software will become the common technology approach, and that retailers too have become more interested in acquiring an integrated set of applications from a single vendor. Read the rest of this entry »