[Editor’s note: Frank is a real person, employed at a real company. However, I’ve changed certain identifying particulars for a variety of reasons. This interactive series is an exercise in what-if analysis based on ongoing interviews with Frankie as well as your feedback. You may find Frank’s use of language a little colorful. I have toned it down. It’s still colorful.]

Previously: Episode 1|Episode 2

*

My boss wants an ERP system. My boss wants an SAP ERP system. My boss wants me to call SAP now so we can get this ERP system. He’s got it in his head that SAP is the Rolls-Royce of ERP, and that’s why he wants it.

And because my paycheck is the only one currently feeding the people who are fond of me, I should probably do what Theodore tells me to do.

But committing our company to a six- to seven-figure expense could potentially kill my career deader than it already is.

I’m never what you’d call a frontrunner for the continued-employment award, anyway. If I become an unperson after the next round of layoffs, that would cover Theodore’s ass perfectly.

Covering his own ass is Theodore’s main area of expertise. He has a black belt in six-sigma ass-covery, which means that as political circumstances warrant, he will not only cover his ass, but also insulate it, brick it in, bury it in lead casing, and surround it with a tasteful picket fence and a barbecue for guests.

He’s especially busy now, with some weird C-level shake-ups over the last couple of weeks. Not only is our CEO conspicuously absent from the premises lately, but we’ve also got a new CFO, Greta Samson, parachuted in from a start-up from somewhere in Canada.

What we hear down in the trenches is that the outgoing CFO was energetically encouraged to resign, which may or may not have something to do with his failure to anticipate the speed at which we’re heading for Chapter 11 territory.

From Theodore’s perspective, here’s the way it’s going to play out:

If I arrange for the purchase of SAP ERP and the implementation goes south, the company plays the “blame the fired asshole” game. On the other hand, if the implementation saves the company, Theodore takes the credit and is awarded another gold star.

Theodore’s playing both ends against the middle, and guys who play both ends against the middle irritate me when it happens to be me in the middle.

So I walk back over to his office.

“Hey Theo, just wanted to get some stats before I call your German friends.”

“You never heard of e-mail? What kind of stats?” Theodore doesn’t like stats. They’re too closely related to paper trails.

“Well, it’s our annual report I’m after, actually. Just wanted to get some perspective on our big-picture strategy.”

Theodore stares at me suspiciously, wondering who I’ve been talking to, wondering if he’s got grounds for disciplinary action yet.

“See, I was looking at SAP’s implementation track record, and I think we should form an ERP selection committee before committing to this SAP thing.”
 
He’s just about to start excoriating me when someone sticks her head into Theo’s office.

“SAP? What? What’s this? Hi, I’m Greta.”

It’s the new CFO. What she’s doing in our neck of the woods?

Theo starts introducing himself.

Greta cuts him off. “Mind if I put in my two cents’ worth?” She doesn’t wait to see if Theo minds.

She’s all for creating a selection committee, it turns out. She makes her case by using phrases that I can see Theo is trying to memorize—phrases like “fixing specific broken processes,” “preparing for strategic change,” “redressing a competitive imbalance,” and “meeting or exceeding new compliance requirements.”

She seems to know what she’s talking about. This puts Theo is in a difficult position. He wants to impose his authority on me, but not at the expense of contradicting his superior.

“Thank you, Greta. I’ll make sure Frankie here reports to me on the committee’s progress.”

“I’ll head up the steering committee,” she says to me as she leaves. “Call a meeting for this afternoon, would you?”

Shit. On one hand, she saved my ass from Theodore. On the other hand, she’s entirely new to our processes (such as they are) and our environment (such as it is). If she’s going to use this selection project to spearhead sweeping changes to our company, we could be in for our rockiest days yet.

What do I tell her? Did things just go from bad to worse?

What should Frank do now? Got any advice? Recommendations? Helpful links? Suggestions? Leave your thoughts in the comment field below!

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Comments

GA on 24 April, 2010 at 1:12 am #

I guess as long as Frank gets Greta to head the committee; keeps the minutes of meetings and manage to get them signed off from Greta. Reports, by, email e.g, to Theo exactly what is in the minute book. One parting line in the mail could be ‘this is signed off by committee an input from you is sought by the committee’ He has covered his arse. Atleast for now.


Rajeev on 25 April, 2010 at 7:18 am #

Frankie should take it as an opportunity to get stronger in the ladder… he dislikes Theo and Greta sounds more pro she is the big boss.

Here, Frankie can easilly capitalize on this opportunity by taking the lead into the ERP project and making Greta as the project sponsor or Head of Steering committee.

Then he should chart out a Project Charter clearly describing roles and responsibilities of each person in the team and get it signed off by the hence formed steering committee.

Further, he should keep all the records documented for this project and try to be in good books of Greta by delivering good quality work in timely fashion.

Untill he has this project running smoothly and to the satisfaction of the stakeholders his ass would be safe and well protected.

SAP is the Rolls Royce of ERP and if implemented well it does prove to be the best thing happen to any business. So, Frankie gets 2 big advantages, first he gains credible experience implementing SAP and he adds lot of value to his profile with end-to-end ERP implementation in a lead role.


Ron Bunn on 26 April, 2010 at 7:33 am #

Fred should take a serious look at the unERP, the ERP that seamlessly integrates data rather than integrating modules. The unERP can be implemented and fully functional in a fraction of the time of the common ERP which might serve to put the company into a positive growth path quickly enough to avoid further reductions payroll. Let’s face it. This company needs a solution that is simple, easy to use and reliable. For what appears to be their current level of technical competency, it appears they could do with a lot less complexity, not a lot more. The unERP will do that for them - with far less expense than a three letter solution.


Darin on 11 May, 2010 at 9:43 am #

I really enjoyed the post. I work for the company – Managing Automation – take a look at this article about : ERP
I think you’ll find it interesting.


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