Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor has added a few important growth engines, such as mobile computing solutions, shift planning (rostering) solutions, and solutions for small to medium businesses (SMBs).

Part 2 then analyzed the individual modules (in a price list manner) and logical bundles of the vendor’s flagship Service Optimization Suite as well as a number of original concepts that have differentiated ClickSoftware in the field service workforce optimization market. One of these concepts is the so-called real-time service enterprise.

Part 3 analyzed ClickSoftware’s Mobility Suite, as the major enabler of the real-time service enterprise as well as the vendor’s existing customers and go-to-market strategy. One of the major tenets of the vendor’s expansion into new markets has been the strategic alliance with SAP. This final part will recap the company’s strengths and point out its still outstanding challenges. 

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Have you ever wondered how credit card companies are capable of detecting purchases that a particular card holder did not make? Do these companies make use of advanced analytics to detect fraudulent purchasing behaviors or do they simply detect these actions by pure luck? A recent incident with my credit card prompted me to investigate further. Here’s what happened. Read the rest of this entry »