CallCopy and Vertical Solutions today announced a new partnership, agreeing to integrate CallCopy’s cc:Discover Call Recording and Workforce Optimization suite with Vertical Solutions’ cloud-based VServiceManagement and VContactCenter. Vertical Solutions is known for its field service management platform to which it has added the capability to create a library of customer interaction records. As a result, customers and client-facing employees can now access and reuse knowledge accumulated over time.
Additionally, cc:Discover can be used towards achieving better quality assurance while complying with Health Insurance Portability and Accountability Act (HIPPA) and payment card industry (PCI) regulations. ”With built-in compliance and litigation-quality call recording, the combined technology is a value-added solution that resolves multiple business issues with a single platform,” says Mr. Ray Bohac, chief information officer of CallCopy.