You have a consultant booked. The booking is for the installation of and training on a new system, or perhaps an upgrade or augmentation of an existing system. There are several techniques that will enable you to reap maximum return on this investment, and they start long before you first clap eyes on your consultant. Read the rest of this entry »

Cost overruns are an all too common phenomenon with information technology (IT) projects. A myriad of causes are to blame: scope creep, improper budgeting, and customization cost underestimating, just to name a few. Then there’s one that I experienced in a previous occupation, let’s call it “One More Week” or “OMW.”

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In a past life I was a consultant on behalf of an enterprise software company. This is a tale of what happened during one engagement to install a new system.

This involved travelling to different cities every week in order to do implementations and the like. I regularly saw the impact of software selection processes that ought to have been more thorough. Read the rest of this entry »