How many of you have walked into a store with the expectation that the product you purchase will probably not work? How many industries do you think can get away with product defects and incompatible components?

For almost three decades, the software industry has convinced consumers that “Bugs” (product defects) and “System Integration” (incompatible components) is a cost of doing business. Granted… enterprise software can comprise of millions of lines of code performing very complex operations. Moreover, today’s complex global economy made possible by the internet has complicated things further with businesses required to support the multiple languages, government regulations, and consumer demands of its customer base. Read the rest of this entry »