Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing focus on Pegasystems (also known as Pega) as one of the leading BPM suite providers. Part 2 then analyzed in depth the vendor’s ability to help business users capture (and then realize) business objectives and intent, while Part 3 focused on Pega’s ability to automate programming and execute actual workflows at customer organizations.

This part continues with more of Pega’s value proposition and its “BPM secret sauce” ingredients, such as a so-called “servicing backbone” for service organizations. Read the rest of this entry »

Part 1 of this blog series described Unit 4 Agresso’s (or Agresso in further text) dual product strategy following its acquisition of CODA in 2008. The post then went on to analyzing (and reinforcing if you will, given a number of previous blog entries on the same topic) the post-implementation agility capabilities of Agresso Business World (ABW) [evaluate this product].

The blog post attempted to explain how the product’s underlying VITA architecture differs from contemporary service-oriented architecture (SOA)-based architectures. Part 2 of this blog series analyzes the CODA Financials product and its underlying Link  architecture. Contrary to Agresso VITA, CODA Link (a.k.a. CODA 2link) architecture is indeed SOA-based and supports superior connectivity. Read the rest of this entry »

Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM’s) necessary parts and parcels, and the software category’s value proposition. At the end of the article, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via some humor and metaphor of the classic “Wizard of Oz” movie.

Namely, on March 23, 2009, Alan Trefler, Pegasystems’ founder and CEO, gave his luncheon keynote presentation at the Gartner BPM Summit in San Diego. His theme was “Don’t just Survive… Capitalize.” Trefler begun by reminding the audience that in today’s turbulent economy we are all “not in Kansas anymore” and may just need some “ruby slippers” to find our way back home to profitability. If you have 14 minutes to spare, you can re-capture the spirit of the event here.

In the main part of his presentation in Part 2, Trefler maintained that to follow the “Yellow Brick Road,” which will lead any business to Oz (and back to profitability), requires three capabilities in particular, starting with the ability to directly capture business objectives into the BPM system by the business users. Read the rest of this entry »

Over the last few years I have produced a number of articles and blog entries on two once-independent and occasionally competing products: Agresso Business World (ABW) and CODA Financials. Since early 2008, these two products and their related owner companies have become siblings within the Unit 4 Agresso parent.

Unit 4 Agresso is a Netherlands-based business software company that has grown since its inception in 1980 in great part via several mergers and acquisitions (M&As). The company offers a number of regional products for small and midsize enterprises (SMEs) that are deployed mainly in the Benelux region. In addition, the vendor offers local business applications that are sold in Norway, Sweden, the UK, Germany, and Spain.

However, most of Unit 4 Agresso’s revenue is still derived from the Agresso Business World (ABW) product line. ABW [evaluate this product] is a non-manufacturing enterprise resource planning (ERP) suite targeted at upper midsize service-centric enterprises, and Unit 4 Agresso acquired it in August 2000 through a merger with the former Norwegian ERP vendor Agresso.

Agresso Nowadays

Thus, for the rest of this blog post, I will use the shorter “Agresso” name to denote the entire company. Agresso completed the CODA acquisition throughout 2008, which now makes it the sixth largest mid-market ERP vendor worldwide according to IDC. In 2008, the company had about US$ 550 million in revenues and 3,500 employees, and was operating in 19 countries in 3 continents around the world. Read the rest of this entry »

Part 1 of this blog series established that by offloading non-essential and non-value-adding routine tasks to third-party business process outsourcing (BPO) specialists, many human resource (HR) and payroll managers are now able to focus more on strategic and more important tasks of managing talent and human capital of the company. The discussion then went into the possible liberation of chief financial officers (CFOs) and controllers from their daily grind mindless chores. Read the rest of this entry »

The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current difficult economic milieu. Part II and Part IIa then analyzed the top five SaaS assumptions (misconceptions) recently outlined by Gartner.

Part IIa and Part IIb also analyzed the major technical considerations that any vendor has to go through before it can embark on delivering a SaaS offering. This final part will will conclude with the Internet hosting service considerations as well as with key success factors (KSFs) for SaaS providers. Read the rest of this entry »

Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM’s) necessary parts-and-parcels, and the software category’s value proposition.  At the end of that post, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via a bit of humor and the metaphor of the classic “Wizard of Oz” movie.

Namely, on March 23, 2009, Alan Trefler, Pegasystems’ founder and chief executive officer (CEO), gave his luncheon keynote presentation at the Gartner BPM Summit in San Diego. His theme was “Don’t just Survive…Capitalize.” Trefler began by reminding the audience that in today’s turbulent economy we are all “not in Kansas anymore,” and may just need some ruby slippers to find our way back home to profitability. If you have 14 minutes to spare, you can recapture the spirit of the event here. Read the rest of this entry »

While setting down the thoughts for my recent “SaaSy discussion” blog series To SaaS or Not: Is that a Question?, something else related to software as a service (SaaS) and on-demand applications crossed my mind. Namely, it is a fact that SaaS and business process outsourcing (BPO) providers have largely liberated human resource (HR) and payroll managers from the drudgery of performing menial and tactical administrative tasks time and again?

With these non-differentiating and non-value-adding routine tasks being offloaded to third-party specialists, HR managers can now work smarter and focus more on the strategic and more important tasks of managing the talent and human capital of the company. How about the liberation of chief financial officers (CFOs) and controllers from their daily grind of mindless chores? Read the rest of this entry »

The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current difficult economic milieu. Part IIa then analyzed the top five SaaS assumptions (misconceptions) recently outlined by Gartner.

Before any vendor can embark onto delivering a SaaS offering, it must thoroughly consider a number of harrowing SaaS technology choices and their implications. Thus, Part IIa also analyzed the decision’s impact on the functional footprint (scope) of the future SaaS product, after which the aspiring SaaS vendor must identify gaps within its in-house skill sets and define how to fill them.

This part continues with the other major remaining technical considerations before any vendor can embark on delivery of a SaaS offering. Read the rest of this entry »

Part 1 of this blog series explained IQMS’ upbeat posture despite a hostile and depressed environment, while Part 2 analyzed the recent developments of EnterpriseIQ [evaluate this product], the flagship offering of IQMS. This final part will focus on IQMS’ most recent involvement in the user experience (UX) design developments. Read the rest of this entry »

The business process management (BPM) market is sizzling hot, with Gartner Dataquest estimating its compound annual growth rate (CAGR) at 13 percent in 2009. In fact, almost all leading BPM vendors have been buzzing about their unprecedented growth and profitability, especially amidst the ongoing economic drought.

It is truly difficult to argue against the need for companies from all walks of life to improve their business processes. Doing “better, faster, and cheaper” is the “slogan du jour.” Read the rest of this entry »

The first part of this blog series described the opportunity for software as a service (SaaS) or on-demand enterprise applications, especially in the current difficult economic milieu. But before any vendor can embark on delivering a SaaS offering, it must understand several misconceptions about SaaS.

Part two then analyzed the first two of the top five SaaS assumptions that Gartner recently outlined in its research.  Read the rest of this entry »

Part 1 of this blog series explained IQMS’ ebullience and growth despite a hostile and depressed environment, especially in manufacturing. IQMS attributes its continued success to its strategy of being the single source for virtually everything a target customer might need, including software development, sales and implementation services, training, and customer service and technical support.

Before delving into the flagship suite’s comprehensive functional footprint, it might be important to describe EnterpriseIQ’s [evaluate this product] technical foundation and performance, which IQMS touts as important parts of its value proposition. Read the rest of this entry »

Part 1 of this blog series set the historical background for supply chain management (SCM) evolution and presented the advantages and shortcomings of vertical vs. horizontal integration. The analysis then moved onto the generally embattled retail sector, where a select group of innovative retailers has found a “happy medium” approach to stay well above the fray.

Kurt Salmon Associated (KSA), the leading global management consulting firm specializing in the retail and consumer goods industries, dubbed this strategy “Act Vertical” in its seminal research study. The firm presented the highlights of the study at the National Retail Federation (NRF) Annual Convention & EXPO 2009 (also known as the Retail Big Show) in January in New York City. The accompanying slide deck can be downloaded here.

Part 2 of this blog series then outlined the five drivers for retailers to act vertical, and the three key tenets of the approach. The post explained in depth the following first two requirements for acting vertical:

1. Effectively bring unique and compelling products and services to consumers; and
2. Offer differentiating customer experiences through multiple, integrated channels.

This final part will focus on the need for retailers to collaborate and synchronize internally and externally with customers and suppliers, often via customized agile supply chains, as necessary. Read the rest of this entry »

Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering. The analysis then moved into Oracle’s VAD Remarketer Program, which was launched about two years ago to allow partners to determine the best growth path for their business.

A Remarketer is a new class of Oracle reseller with the ability to resell only the products that fall under Oracle’s 1-Click Ordering Programs and strictly under standard terms and conditions. The current figures show over 1,200 recruited Remarketers with over 2,000 placed orders since the launch. Read the rest of this entry »