My recent article SAP SCM – Stepping Out of (Relative) Obscurity analyzed SAP’s revamped comprehensive supply chain management (SCM) suite, its major components, and its supply chain process bundles. In addition to receiving a number of public comments and ratings by TEC’s readers, I was recently roasted privately during a lunch meeting with a couple of peers.

Namely, they expressed their surprise at the quite positive tone of the article, and at the lack of my typical skepticism (and sometimes sarcasm). Well, perhaps I am a sucker for a good “big picture” vision, and it seemed to me that SAP had created a compelling strategic story. The ideas such as the “Visual Enterprise” sounded refreshing to me, especially after several years of SAP being quiet on the Line of Business (LOB) applications delivery front. At the end of the day, it was important to highlight that the solutions that SAP is offering for supply chain executives expand across the traditional TLA (three letter acronym) boundaries of SCM, product lifecycle management (PLM), customer relationship management (CRM), enterprise resource planning (ERP), manufacturing execution system (MES), etc.

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TEC’s mid-2011 article, which reported on the Deltek Insight 2011 conference, indicated that Deltek has lately become the leader in market intelligence for government contractors (in addition to long being the leading provider of GovCon enterprise software solutions and professional services). By using Deltek’s market intelligence services, companies are able to benchmark their performance against their GovCon peers.

As of late 2011, Deltek has been hosting a number of in-person seminars and Webinars that are related to Deltek’s Clarity survey — the industry’s largest annual survey of government contractors (Deltek also does similar surveys for the architechture and engineering [A&E] and marketing agency space). Deltek’s third annual Clarity Report for Government Contracting, available today, unveils the results of Deltek’s annual study of top performance benchmarks in government contracting.

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Part 1 of this series talked about my long-standing coverage of Exact Holding, and in particular about my recent update briefing with the Exact Americas division. My post concluded with the vendor’s intent to go back to its local roots and push its well respected North American manufacturing and distribution enterprise resource planning (ERP) products, especially Exact Macola ERP.

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Part 1 of this blog series introduced LeveragePoint as a cloud-based newcomer to the business-to-business (B2B) pricing market with a novel pricing approach: value-based pricing. In this day and age of highly accelerated new product introductions, history-based pricing approaches are often inadequate. My previous post explained the company’s approach and current state of affairs.

Part 2 follows with my discussion with LeveragePoint’s CEO Steven Forth both during my recent visit to the company’s head office in Cambridge, Massachusetts (US), and via follow up correspondence. Steven Forth is CEO of LeveragePoint and sits on its board of directors. He is responsible for strategic direction, finances, and key relationships.

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In the early and mid-2000s, I had a fairly close relationship with Exact Americas (at that time called Exact North America). As a result, there were two in-depth TEC article series on the vendor from 2004 and 2006. At the time of the first series, the avant-garde collaborative Exact e-Synergy platform was introduced to the local market (meanwhile, the product has been renamed Exact Synergy). At the time of the second series, the Exact Software parent launched its global ERP offering Exact Globe, while its American division acquired Vanguard Business Analytics, which is now the Exact Business Analytics (EBA) offering.

In 2007, Exact Holding N.V. reorganized its regional structure, and Middleton, Massachusetts (US) is now the headquarters for the Americas (North, South, and Central) region. The other regional divisions within Exact are now Exact Benelux (as Exact has a great number of customers to manage within these countries, where it owns a significant market share) and Exact EMEA (the rest of Europe) and Asia-Pacific. In 2007 Exact also finalized its purchase of Longview Solutions in Canada, which is the corporate performance management (CPM) division.

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Part 1 of this blog series introduced Needham, Massachusetts, United States (US)-based Parametric Technology Corporation (PTC, NASDAQ: PMTC), which is an over $1 billion (USD) large software company that develops, markets, and supports product development software solutions and related services. The article analyzed the company’s genesis from its inception in 1985 until the mid-2000s.

Part 2 then analyzed the more recent acquisitions of the products that have meanwhile been turned into integrated modules for the idea concept and product design phases of the product lifecycle within PTC Windchill 10.0, which started shipping in April 2011 (see TEC’s certification report on the product here). The article established that the product lifecycle management (PLM) arena, also referred to as “Enterprise Solutions,” and the realm of computer-aided technologies (CAx), referred to as “Desktop Solutions,”  are two distinct markets that present different growth opportunities for the vendor.

Part 2 concluded with an analysis of the PTC Windchill PLM suite [evaluate this product], which is one of PTC’s main product lines and growth engines. Part 3 analyzed the current state of affairs of PTC’s desktop solutions (including the novel PTC Creo suite of applications, as another growth engine) and the company’s competitive positioning.

The final part of this blog post series will conclude with my discussion with PTC’s executives about recent events and the company’s current state of affairs. In the meantime, I attended the company’s PlanetPTC 2011 user conference in June 2011, and here is the blog post series with my impressions and observations.

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Part 1 of this blog series talked about my very first attendance of BigIdeas, BigMachines’ annual user conference that takes place in the fall in Chicago. I wasn’t the only one that attended BigIdeas 2011 for the first time, as in May 2011 the company’s financial backers brought in David Bonnette, a seasoned Oracle executive in the customer relationship management (CRM) realm, as the new president. Mr. Bonnette has since gradually replaced the company’s founder and former CEO Godard Abel.

The highlights of Bonnette’s keynote presentation were that BigMachines has recently moved towards acting as an established company with more structured processes rather than as a slightly disorganized rapidly growing startup. Predictable results for both the vendor and its customers should come from more simplified and prepackaged offerings, and the upcoming BigMachines 12 release was previewed.

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My blog post earlier this year discussed IFS AB’s (OMX Stockholm: IFS) continued market success in spite of the tough economic milieu.  The IFS Applications suite is positioned as the intelligent Tier 1 enterprise resource planning (ERP) alternative choice for customers seeking efficient return on investment (ROI). The company’s “agile ERP alternative” message is well received by the market and interest in its product remains high. Read the rest of this entry »

Over the past several years, salesforce.com’s annual user conference Dreamforce has become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. Well, Dreamforce 2011 was somewhat different as it took place in late August and early September 2011, but the vibrant feel of the event was no different. Indeed, in these prolonged times of bad economic news with businesses and government cutting spending across the board, one could again enjoy the unusually high attendance (45,000, for what it’s worth) and upbeat and “never a dull moment” atmosphere of the multi-day event, courtesy of salesforce.com’s CEO Marc Benioff and his executive team.

While Dreamforce 2009 was mostly about the continued growth of the vendor and the unveiling of Salesforce Chatter, the company’s quickly maturing social platform and collaboration cloud (covered in my mid-2010 blog series), the overall Dreamforce 2010 theme was cloud proliferation as well as salesforce.com’s further diversification and expansion in new frontiers (see my blog series for more details).

Dreamforce 2011 continued with the cloud proliferation theme (with new clouds such as Data.com and Heroku for Java), in addition to the theme of continued growth: salesforce.com is the first cloud company to exceed US$2.1.billion run rate and over 100,000 customers (ironically knocking on the door of the “evil empires” elite club). There have also been some acquisitions since Dreamforce 2010, most notably DimDim and Radian6. Post-Dreamforce 2011, salesforce.com has already acquired Assistly, a customer service social software startup in the lower end of the market.

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Part 1 of this blog series talked about my attendance of the 11^th Vendor Shootout^TM for ERP event, which took place in Boston in mid-August 2011. I was able to experience this co-opetitive gathering of eight solution providers and several dozen end users seeking new solutions first-hand as a neutral (and yet very active) observer (for the inner workings of the event, see my article Demystifying “Vendor Shootout for ERP” events).

My blog post then mentioned the following four enterprise resource planning (ERP) solutions (based on my partial attendance of their scripted demos): Infor ERP SyteLine, Microsoft Dynamics AX, Epicor 9, and Oracle JD Edwards EnterpriseOne. Part 2 of this blog series will conclude with the remaining four products that I had the chance to see at great length.

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In 1997, TARGIT acquired Morton Systems, a company founded by Dr. Morten Middelfart and devoted to providing business intelligence (BI) and analytics solutions. Dr. Middelfart was then appointed chief technology offer (CTO) of TARGIT, and since then, he has become the technology and educational leader for TARGIT BI. [Evaluate TARGIT BI using TEC Advisor.] Read the rest of this entry »

Over the last few years I have repeatedly seen ads for the Vendor Shootout^TM for ERP event appearing in TEC’s website banners and newsletters. In addition, I would come across mentions of the event in other industry magazines, press releases (PRs), social media feeds, Web site banners, and so on and so forth.

Needless to say, I was curious (and dismayed by my lack of information) about the event that even carried the “Moderated by TEC” tagline on its official logo. Even more, every now and again various software vendors’ staff and other industry contacts would ask me about the event (probably expecting my in-depth knowledge), and I would somewhat embarrassingly have to pass them on to my selection services colleagues in the Montreal HQ office (who have been directly involved with the event).

Well, in mid-August 2011, the 11^th Vendor Shootout for ERP event took place in my neck of the woods, Boston, and I was able to experience it first-hand as a neutral (and yet very active) observer. What follows now is my report on the event and my take on several vendors’ demos that I attended. Read the rest of this entry »

The recently held SAPPHIRE NOW 2011 event in Orlando, Florida had many newsworthy items with regards to SAP’s solutions for small and medium enterprises (SMEs). For one, the much publicized and anticipated multi-tenanted software as a service (SaaS) SAP Business ByDesign product has reached a milestone of 500 customers and availability in a dozen countries or so (after initial hiccups and faltering). For its part, the proven lower-end SAP BusinessOne offering has reached a whopping 30,000 customers worldwide.

The upper-end product for SMEs, SAP Business All-in-One, which packages functionality from the flagship SAP ERP product (i.e., the two products have the exact same DNA), continues to do well in its target markets. The product has lately been bolstered by 22 (and many more coming soon) SAP Rapid Deployment Solutions (SAP RDS), which are fixed-scope and fixed-price add-on (tuck-in) sets of focused functionality that can be deployed with SAP Business All-in-One, including those in the realm of supply chain management (SCM), sales & marketing, product development & manufacturing, and finance.

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Part 1 of this blog series introduced Reflexis Systems, whose task execution solutions have helped over 110 retailers and their suppliers worldwide execute their strategies and increase profits. The article analyzed Reflexis’ genesis and evolution from a task management specialist to an integrated retail workforce management (WFM) platform provider.

Reflexis’ Retail Execution Management platform features labor budgeting/forecasting/scheduling, time and attendance (T&A), task management, and key performance indicator (KPI)/compliance solutions to enable retailers to align their store labor/activities to corporate goals and institutionalize best-practice responses to real-time metrics. As mentioned in Part 1, Reflexis’ customers, many of which are Top 250 global retailers, have reported improvements in store-level compliance with corporate strategies; higher productivity of merchandising, field, and store management; and increased sales and profitability. Read the rest of this entry »

One of the reasons why Infor, despite its over 70,000 large customer base, hasn’t been regarded as a serious enterprise applications contender has been the company’s spotty relationship with its channel partners. Partners currently contribute only about 25 percent of Infor’s license revenue (except for Latin America, where that ratio is 50 percent).

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