Sage North America yesterday announced the results of its mobile device survey, which recently polled 490 small and midsize businesses (SMBs) in the United States. The Sage SMB Survey on Mobile Devices showed that employees accessed work-related information when they were not in the office most commonly using laptops (80 percent) and smartphones (81 percent), followed by tablets (57 percent).
In many service industries, such as financial, insurance, utilities, healthcare, government, and others, case management is the lifeblood of the business. These highly unstructured (dynamic or adaptive, if you will) processes where the next process step’s best action depends on the outcome of the previous step require apt human process stewards, a.k.a. “knowledge workers.” These knowledge workers, characterized as workers whose main capital is knowledge, are aided by a multitude of tools such as sophisticated business rules engines, knowledge bases, predictive analytics, etc. in executing tasks exactly when, where, and how they are needed to achieve customer satisfaction, while maintaining corporate governance and compliance requirements.
Yet, Eccentex Corporation, a provider of AppBase platform-as-a-service (PaaS) applications for dynamic case management (DCM), just announced the results of a recently conducted survey, which found that companies are failing to equip their employees with the tools they need to thrive in today’s work environment. Survey results, which included responses from knowledge workers in a variety of industries, pointed to widespread demand for mobile and cloud-based access to business-critical information systems and platforms needed to do their job.