It is not surprising to hear that enterprise resource planning (ERP) systems are not particularly beloved by their users. Indeed, companies are not exactly infatuated with their pricey enterprise system “toys” the way some consumers love their tablets or smartphones (not to mention the unconditional way my 5.5-year-old loves her teddy bear). So the recent InformationWeek piece on users being frustrated with their ERP purchases could have been just another article on that theme. But, what caught my eye here were the words “the UK” and “public sector.” Reportedly, more than 60 percent of IT decision makers in British local government feel their ERP investments haven’t delivered, according to a recent poll.

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