The digital intelligence solutions vendor Webtrends has introduced the Action Center platform supported by Webtrends Streams, a streaming architecture pushing real-time visitor and event-level data into marketing systems. In other words, the platform facilitates the integration of in-session and historical customer-level data into systems that marketers use including e-mail, display ad networks, SMS messaging, customer relationship management (CRM), etc. Read the rest of this entry »

Open source portal provider Liferay invites its global community of users, customers, and partners to participate in the development of new features for Liferay’s products. Liferay’s Ideation initiative is also looking at ways to develop new apps that can be delivered through the Liferay Marketplace. Read the rest of this entry »

Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. Read the rest of this entry »

Infor has announced the general availability of its Customer Interaction Hub. The solution—built specifically for financial services and telecommunications industries—provides Infor CRM Epiphany Suite users with an organized structure for storing and making visible customer interactions. As part of Infor’s effort to enhance customer experience, the hub displays all client interactions to ensure adequate customer dialogues. Infor’s initiative underlines that they do not intend to neglect their Infor CRM Epiphany Suite in favor of its Saleforce app, Inforce Suite.