In 2001, Computerworld’s Kym Gilhooly wrote that a learning management system (LMS) “goes beyond basic content delivery to offer course administration, registration, tracking, and reporting and skills gap analysis.” This description of LMS underlines the fact that not all that long ago, LMS functionality was modeled around the course entity.

Since then we have witnessed the social revolution, which placed an enormous amount of control into the hands of consumers and unveiled the “-as-a-client” perspective, which permeates many ecosystems:  employee-as-a-client (human capital management), patient-as-a-client (health services), beneficiary-as-a-client (government and non-profit), learner-as-a-client (education), and more. Read the rest of this entry »