Bunchball, a vendor of gamification solutions, announced a new release of its Nitro for Salesforce product. The new release extends Bunchchall’s game mechanics service organizations using the Salesforce Service Cloud. This release makes Nitro for Salesforce the only fully integrated gamification solution available from within the Salesforce Service Cloud and Sales Cloud.
The product uses motivational techniques like goal-setting, real-time feedback, competition, and virtual rewards to engage and motivate service agents. For example, members of the service team can be rewarded for achieving various productivity milestones like training course completions. The solution is also integrated with Saleforce Chatter which lets users manage social networks like Facebook and Twitter. Read the rest of this entry »