It appears that Epicor Software Corp. now has two retail product lines, starting with the better known Epicor Retail product suite for soft-goods retailers (the former CRS and NSB offerings), which competes with SAP, Oracle, JDA Software, and other leading retail software providers. The other is Epicor Eagle, a product suite for hard-goods specialty retailers (a former Activant offering). Current Epicor Eagle–specific competitors are Celerant Technology, CounterPoint by Radiant Systems, Paladin Data Corp., ECi Software Solutions, and NCR’s point-of-sale (POS) offerings.

Epicor recently announced that Cutter’s Mill Pet Store, a natural pet supply company, has chosen Epicor Eagle to enhance customers’ in-store experience and expand business operations. As a five-store specialty pet supply chain located in New Jersey and Pennsylvania, the mission of Cutter’s Mill Pet Store is to provide quality-of-life products and services for pets and their owners.

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The Epicor Retail division of global business software solution provider Epicor Software Corporation provides solutions for retailers seeking to streamline processes, integrate channels, and leverage intelligence  in a variety of industries including apparel, footwear, discount, general merchandise, automotive aftermarket, lumber and building materials, nursery, and pharmacy. Epicor is the retail technology partner of choice for thousands of retailers—from Aeropostale, Aftermarket Auto Parts Alliance, and Build-A-Bear Workshop, to General Nutrition Centers, True Value Company, and Under Armour ( more details here).

New Epicor Retail Strategy
Early in 2013, Epicor unveiled a multi-year strategic plan to grow its market share and expand its global footprint in the retail technology space. While Epicor is recognized as the No.1 provider of point of sale (POS) software among the top 250 largest specialty soft goods and hard goods retailers by IHL Group, the multi-year strategic plan was designed to enable Epicor to maintain and grow its leadership position. Initially, Epicor has been focused on the following four strategic priorities: global expansion, cross-channel execution, and continuing investments in both POS and enterprise cloud technology.

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Epicor has introduced Epicor Retail CRM 7.0, which includes improved customer views, loyalty program functionality, sophisticated query tools, and support for multidivisional retail enterprises. Read the rest of this entry »

In anticipation of the upcoming NRF 2013 event, Epicor has announced that specialty retailer A.C. Moore has selected and implemented Epicor Retail Customer Relationship Management (CRM) to strengthen customer relations and support future loyalty and reward initiatives. With 141 stores along the US East Coast, A.C. Moore Arts & Crafts, Inc., in addition to offering traditional craft products, is well-known for its selection of scrapbooking, jewelry, floral, yarn, art supplies, children’s craft kits and educational toys, and ready-made frames and custom framing.

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The recently held Epicor Insights 2012 user conference was the very first one to combine former Epicor and Activant customers. Reportedly, there were 4,000 attendees, including 3,000 customers and 400 vendor partners.

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Undoubtedly, the recent major event at Epicor Software (despite concurrent unfortunate occasional and distracting shareholder power struggles, takeover bids, and CEO departures) was the launch of the next-generation Epicor 9 product suite in late 2008. Epicor hails Epicor 9 as an entirely new generation of business application that “redefines how enterprise systems are both built and used.”

For one, Epicor 9’s functional footprint is based on the best of everything Epicor has developed (and acquired) since its inception. Read the rest of this entry »