While attending a number of vendors’ annual user conferences and/or by being briefed by vendors about their future directions, I’ve lately discerned this trend: virtually every vendor is attempting to win its users’ hearts and minds (as well as wallets) via a more intuitive and appealing user interface (UI). But it would be a real understatement to attribute everything to improved screens without talking about improved (i.e., “rich” and targeted) user experience (UX) design as a whole.

Namely, a UI is a means to an improved UX end, and the recipe for success is to deliver forms and screens designed for a particular user’s role in the organization. In other words, employees can now log into their own role-tailored user profile and personal place in the business management system. The role-personalized UI displays only the selected tasks, metrics, alerts, and activities they need to perform, providing the users with an overview of what they’ve done and what’s next in line. Read the rest of this entry »

The worn-out saying about how we learn new things every day applies to this blog topic too. Namely, my interest in Progress Software Corporation has long been due to its renowned OpenEdge development platform. Indeed, many enterprise resource planning (ERP) and other applications providers leverage (embed) OpenEdge as Progress Software partners. Sure, I also follow and have recently written about the company’s forays in the service-oriented architecture (SOA) space with its two respective offerings: Actional for web services management and Sonic for enterprise service bus (ESB) and messaging.

But in late 2007, out of mere courtesy, I accepted a briefing about Progress Apama, the company’s platform for complex event processing (CEP), algorithmic trading, and whatnot. Given the overwhelming nature (“rocket science” of a sort) of the offering’s concept, I now admit that I could not wait for the briefing to end.

Actually, I felt bamboozled like those ordinary mortal FBI agents in CBS’ primetime hit show “Numb3rs.” In that show, time and again the whiz kid math genius (the brother of the FBI team leader) tries to explain to these action-rather-than-theory agents how some complex and arcane math theory can be applied to make sense out of seemingly chaotic and unrelated events. Eventually, complex math solves some important crimes, often by detecting patterns that are not obvious to the naked eye.

Well, fast forward to early 2009, where at Progress’ Analyst Summit (a traditional Boston winter fixture event) we could all find out that Progress Apama is possibly the best performing and growing part of the company. OpenEdge, while still contributing to over 60 percent to Progress’ total revenues, is a mature business that is now sold mostly to independent software vendors (ISVs). In addition, the recent financial markets (and consequently the overall economic) crisis and related cases of high-profile frauds (”white-collar crimes”) have made me conduct my own study of Apama and become familiar with its underlying concept. Read the rest of this entry »