It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that one of the most difficult tasks of all is to put theory into practice. Business theories are usually not set in stone and need to be adjusted to reality, or modified to suit specific cases. This is particularly difficult in the measurement of service performance because of the many considerations to be taken into account that involve both quantitative and qualitative criteria. Read the rest of this entry »

Measuring programming progress by lines of code is
like measuring aircraft building progress by weight.
—Bill Gates

Business metrics—the quantifiable measurements by which a company’s performance is gauged—are part of the broad area of business intelligence (BI) or business analytics (BA). Read the rest of this entry »