Sometimes a tier-two vendor knocks off one of the giants. Your turn to tell me why… Read the rest of this entry »

A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with more information on these products. Read the rest of this entry »

As ERP becomes more and more of a commodity, vendors are faced with the challenge of delivering an affordable core offering by delivering just the right mix of “standard” back-office capabilities and the vertical-specific capabilities demanded by the customers they serve. In light of this reality, some vendors have positioned themselves as best-of-breed ERP vendors that serve certain key verticals or microverticals by delivering comprehensive solutions to meet the specific needs of their clients; while other vendors pitch an ERP “platform,” allowing partners or clients to fill in the industry-specific needs.  In any event, both cases demonstrate the increased maturity level of buyers of enterprise software. Read the rest of this entry »

The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current difficult economic milieu. Part IIa then analyzed the top five SaaS assumptions (misconceptions) recently outlined by Gartner.

Before any vendor can embark onto delivering a SaaS offering, it must thoroughly consider a number of harrowing SaaS technology choices and their implications. Thus, Part IIa also analyzed the decision’s impact on the functional footprint (scope) of the future SaaS product, after which the aspiring SaaS vendor must identify gaps within its in-house skill sets and define how to fill them.

This part continues with the other major remaining technical considerations before any vendor can embark on delivery of a SaaS offering. Read the rest of this entry »

When speaking to our smaller customers, they are continuously expressing how they are evaluating their options in establishing the best type of relationship with their solution provider as trusted advisors to facilitate the success of their software projects. Buyers in the SMB arena are looking for the right mix between industry expertise, local support and pre-defined product capabilities. The question remains whether this can be delivered directly by a software vendor or through its indirect partner channel.  Read the rest of this entry »

Part 1 of this blog series presented Microsoft’s official position on its recent notable change in business intelligence (BI) product strategy, whereby the company is breaking apart the business performance management (BPM) family of products. To that end, Microsoft will include the monitoring and analytic functionality within Microsoft Office SharePoint Server (MOSS) 2007, while seriously backpedaling on (if not completely unplugging) the development of its nascent financial planning & consolidation application. Read the rest of this entry »

Tough times demand tough decisions and sacrifices even from seemingly untouchable corporations. Most of us were likely discouraged (if not necessarily disappointed or surprised) by Microsoft’s mid-January 2009 layoffs announcement, the first ever in the company’s illustrious (at least when it comes to financial performance) history. 

Whether related to these layoffs or not (some will argue the former) one day after that shock came the news about Microsoft’s fundamental shift in its business intelligence (BI) product strategy. The giant has apparently carefully evaluated and then rethought its BI portfolio, breaking apart the business performance management (BPM) family of products. To that end, Microsoft will include the monitoring and analytic functionality within Microsoft Office SharePoint Server (MOSS) 2007, while seriously backpedaling (if not completely unplugging) the development of its nascent financial planning & consolidation application.

My analyst relationship contacts within Microsoft sent me an elaborate email message at the time. They wanted to make me aware of a significant change in Microsoft’s strategy for delivering BI capabilities that the giant hopes will enhance its customers’ ability to experience truly Pervasive BI (PBI) within their existing investments. Read the rest of this entry »

Customer relationship management (CRM) is more than a technology. It’s a business strategy that aims at identifying customers and their needs and then creating sales and service strategies that are unique to them.

Here is a quick look at CRM—from buzzwords to trends, to some recommended solutions. Read the rest of this entry »

Part 3 of this blog series analyzed the ever-evolving user interface (UI) and visualization technologies, and related approaches of Microsoft and other independent software vendors (ISVs). Lawson Smart Office and IFS’ Project Aurora (including the first Project’s delivery, IFS Enterprise Explorer [IEE]) were described.

Shedding Some “Northern Star” Light on IEE

For IEE IFS uses Microsoft ClickOnce, which is a technology designed to perform web-based deployment of rich applications. Basically the authorized user clicks on a link and the application loads straight from the web server without needing to be installed and distributed via CDs (like traditional client/server applications). It works similar to the counterpart Java Web Start or Adobe Flash technologies. Read the rest of this entry »

Are you having trouble finding concrete information about how enterprise software actually works? I know I am.

I’m not talking about feature lists—you can find those easily enough—and I’m not talking about promises to streamline processes, increase efficiency, or deliver value—which I don’t read. What I’m talking about is this:

Let’s say my company is considering upgrading one of its enterprise software packages, and, as an end user, I’m going to be spending most of every day using said package. What’s my day going to look like?
Read the rest of this entry »

Part 2 of this blog series analyzed Microsoft platform parts that are slated for shared use within the Microsoft Dynamics family of products. Particular attention was given to Microsoft SQL Server, SharePoint, and parts of Microsoft .NET Framework.

What About Visualization and User Interface (UI) Technologies?

However, what has somewhat intrigued me is Microsoft’s not-so-vocal touting and promoting of Windows Presentation Foundation (WPF), although it is an intrinsic part of the .NET Framework. In fact, to the best of my knowledge, the tool has not yet been used within the Dynamics set in earnest, although Lawson Software  and Verticent would be the two independent software vendors (ISV) that I am aware of deploying it. Read the rest of this entry »

Here’s the context: You’re selecting an ERP system. Your office is standardized on Windows and MS Office Suite. Should you select MS Dynamics and become a full-fledged “MS shop”?

We’ll look at three reasons you should lean toward MS Dynamics—and then look at why those reasons might be less compelling than you think.

Read the rest of this entry »

Part 1 of this blog series concluded that Microsoft would not converge all of its diverse Microsoft Dynamics  product lines into a single enterprise resource planning (ERP) solution. Rather, the vendor has been attempting to leverage the best practices and technologies across all of the products, where possible.

The idea is to deliver applications that have the following characteristics: are familiar to users within their organizations, fit with existing corporate systems, fuel business productivity, and enable confident and informed decision making processes. Read the rest of this entry »

I can partly understand analysts’ temptation to beat up on Microsoft’s forays into the enterprise applications space. To be fair, ”the empire” has had its share of strategic and tactical miscues, as if it had wanted to give these naysayers some ammunition. For one, many analysts and market observers first criticized the giant for not having a unified enterprise resource planning (ERP) product line, but rather several diverse ones, coming from acquisitions of former Great Plains Software and Navision Software a/s.

Today, we are talking about the following four Microsoft Dynamics ERP product lines:

1. Microsoft Dynamics GP (formerly Great Plains) [evaluate this product];
2. Microsoft Dynamics NAV (formerly Navision) [evaluate this product];
3. Microsoft Dynamics SL (formerly Solomon) [evaluate this product] ; and
4. Microsoft Dynamics AX (formerly Axapta) [evaluate this product] .

Read the rest of this entry »

Things continue to be busy for both Microsoft and HP as they try and make headway in the ever-competitive IT industry.?
Not abandoning it’s pursuit of the lucrative online advertising market, Microsoft has made a deal with HP to make Internet Explorer the default browser on HP PCs. Read the rest of this entry »