Part 1 of this blog post series talked about my attendance at the APICS 2009 International Conference in Toronto (Canada) in early October. I attended only a few education sessions, as my visit focused more on exploring the expo floor and talking to the exhibitors.

My overwhelming impression from the conference’s expo floor was that the main value propositions this year revolved around the flavors of demand management, most notably sales and operations Planning (S&OP). This made me think about the reasons for the concept’s (and accompanying software solutions’) renaissance in light of its existence of a few decades.

Read the rest of this entry »

Many people are aware of a reality show on television titled “Jon & Kate Plus 8”, which features a couple that is separated and ready to get divorced. Occasionally couples have disagreements and need to get away from each other to sort things out then come back to the table with new perspectives.  That’s what JDA and i2 have done with their deal from last year. JDA plans (once again) to acquire i2 Technologies. This time around, the offer is for $396 million (USD). Read the rest of this entry »

They say a picture is worth a thousand words—but in my opinion, graphs are sometimes worth even more. Therefore, I decided to let the graphs do most of the talking about the main differences between Oracle JD Edwards EnterpriseOne (JDE) and E-Business Suite (EBS).

In order to do that, I have selected our Mixed-mode Enterprise Resource Planning (ERP) Evaluation Center because it has functionality from ERP for discrete, ERP for process, and ERP for engineer-to-order (ETO) manufacturing. Read the rest of this entry »

Part 1 of this blog post series followed the genesis of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an impeccable supply chain management (SCM) software company in terms of market share, growth, profitability, and its product capabilities. Indeed, the company set the industry standard for the supply chain execution (SCE) space and was the envy of its competitors.

But lately, the two competitors that had long looked at Manhattan from behind, RedPrairie Corporation and JDA Software, have been posting much more upbeat news in terms of growth in contrast to Manhattan’s declining revenues. Part 2 analyzed some possible reasons behind that occurrence and focused on RedPrairie’s track record.

Part 3 analyzed the current market dynamics in the retail sector, and explained the ongoing resurgence of JDA Software.

Part 4 of this blog post series will conclude with predictions about what’s in store (no pun intended) for all three renowned SCM vendors. Read the rest of this entry »

How many different systems does a bank employee use when changing a customer’s contact information? The last time I moved and had to change my address, the bank employee used two systems, asked three or four of her co-workers for help, and took about 15 minutes to do it because the information from one system did not transfer right away to the other system. It goes without saying that this was not my best experience dealing with banks, but not the worst either. Actually, having implemented business solutions in the past, I find it quite amusing when it happens because it reminds me of the “good old days” when I used to get blamed for faulty systems. Read the rest of this entry »

Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing focus on Pegasystems (also known as Pega) as one of the leading BPM suite providers. Part 2, Part 3, and Part 4 then analyzed in depth a number of the vendor’s “BPM secret sauce” ingredients.

Pega is one of the leading vendors in the overall BPM software market (it has been automating business processes for more than 25 years), and it has a strong presence in the financial services, insurance, and health care markets. The vendor has been most successful competing for customers whose businesses are characterized by a high degree of change, complexity, and size. Read the rest of this entry »

Part 1 of this blog series depicted the rise and fall of erstwhile public software company Click Commerce based in Chicago, Illinois (US). At the end of the post, I mentioned the merger of Servigistics and Click Commerce’s Service Network Services (SNS) division. The private equity firm Marlin Equity Partners acquired both entities recently with the idea of forming a new combined company to solve the planning, optimization, execution, and analytics challenges associated with delivering post-sale service.

Part 2 then presented two blog entries with opposing views on the merger and its prospects. It raised the point as to whether any prospective company in need of service-oriented solutions would look for an all-in-one service lifecycle management (SLM) solution (platform) per se, or would maybe start evaluating the service capabilities of their incumbent enterprise resource planning (ERP) provider, possibly combined with more focused best-of-breed vendors. Read the rest of this entry »

TEC regularly works with companies to identify the right software vendors for their industry and particular needs. I’m going to provide you with information about ERP systems and how they relate to steel industry requirements (note: you can always consult our Vendor Showcase to find out more about specific software vendors). Read the rest of this entry »

What you should not do is ignore whatever you see on the screen. If you don’t trust computers, remember that they were created and programmed by humans like you. And if something pops up while you’re working, it’s either because you are about to do something important that needs validation, or because the system encountered an error.

There are two major types of messages that you can get: warning messages and error messages. Let’s take a closer look at what they represent and what you should do when you see them. Read the rest of this entry »

Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering. The analysis then moved into Oracle’s VAD Remarketer Program, which was launched about two years ago to allow partners to determine the best growth path for their business.

A Remarketer is a new class of Oracle reseller with the ability to resell only the products that fall under Oracle’s 1-Click Ordering Programs and strictly under standard terms and conditions. The current figures show over 1,200 recruited Remarketers with over 2,000 placed orders since the launch. Read the rest of this entry »

I certainly anticipated that the nearly 60 acquisitions by Oracle since 2005 would help the largest business software company in the world (with more than 320,000 customers in over 145 countries) continue to make even more money (e.g., via increasing cross-selling opportunities and by penetrating more markets) and deliver an array of reliable upper-range technology products. What I did not expect back then, though, was that Oracle would concurrently solve some shortcomings that had customarily plagued the powerhouse before this (still ongoing) acquisition spree.

Namely, Oracle was not then known for being the most partner-friendly company. The giant was also largely a horizontal technology infrastructure (i.e., relational database and middleware) provider rather than a trusted industry solutions adviser (and provider) at the time. To be fair, Oracle had an established presence in certain industries, but that was more coincidental (e.g., many financial service companies have bought Oracle Database or Oracle E-Business Suite) than a deliberate attempt by Oracle to provide a vertical industry solution per se.

With its techno-macho corporate culture (as opposed to more touchy-feely approaches by former PeopleSoft or JD Edwards), Oracle was also more of a fit for the largest global corporations than for the lower-end of the market. Indeed, its customers include 100 of the Fortune Global 100 companies. Well, what difference a few years and several dozen acquisitions may make!

In an upcoming series of blog posts, I plan to analyze Oracle’s recent moves to mitigate its abovementioned traditional shortcomings. The series starts with this post on Oracle’s strategy to become both a better partner in general and to attract smaller partners and customers. Read the rest of this entry »

Part 1 of this blog series presented Microsoft’s official position on its recent notable change in business intelligence (BI) product strategy, whereby the company is breaking apart the business performance management (BPM) family of products. To that end, Microsoft will include the monitoring and analytic functionality within Microsoft Office SharePoint Server (MOSS) 2007, while seriously backpedaling on (if not completely unplugging) the development of its nascent financial planning & consolidation application. Read the rest of this entry »

Part 1 of this blog series revisited Agresso’s post-implementation agility capabilities as a major tenet for the vendor’s continued growth in a hostile and depressed environment. The continued organic growth has been complemented by in-house developments, acquisitions, and/or partnerships.

More important, however, is the issue of whether Agresso has become a legitimate force to replace larger (and better known) competitors’ installations. Read the rest of this entry »

A week before this past Thanksgiving holiday (US), I was invited by a long-term analyst relationship contact at SAP to listen to (via multimedia streaming) a panel discussion on a late Friday afternoon. The expert panel explored reasons for companies to maintain IT investment even (if not especially) during difficult economic times.

Bruce Richardson, the Chief Research Officer of AMR Research, moderated the event. The star-studded and well-rounded panel also included:

• Leo Apotheker, co-chief executive officer (CEO) of SAP;
• A secretary of administration for a large public sector SAP customer;
• A chief information officer (CIO) of a healthcare SAP customer representing the small-to-medium business (SMB) market; and
• Andrew McAfee, the Harvard Business School (HBS) professor who reportedly coined the moniker “Enterprise 2.0″ and who has been a proponent of good use of IT for boosting competitive position.

The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference” was the main supplement and starting point of the discussion. In a nutshell, the panel logically (and not surprisingly) argued that enterprises should use IT solutions to innovate and create differentiation, especially during a difficult economy.

Moreover, the aforementioned SAP contact privately solicited my opinion on the extent to which these esteemed academics understand our industry. According to the “you asked for it” motto, here are my thoughts (albeit parlayed into a blog post to be shared with our readers too). Read the rest of this entry »

Sadly, it is not difficult for so many of us to concede that, except for maybe the historic elections in the US and the successful Olympic Games in Beijing, 2008 was a terrible and somber year. It felt long-drawn-out, and many of us will have trouble sinking it easily into oblivion.

Without even talking about our retirement funds and investments being slashed by about 40 percent (as part of a potentially more far-reaching financial crisis) or about 2.6 million jobs lost in the US only, just look at mushrooming late 2008 layoffs news at even the biggest and typically impervious enterprise applications vendors. For example, both Bruce Richardson of AMR Research and Frank Scavo of Enterprise Systems Spectator have reported in their respective December 2008 blog posts about Infor’s deliberate preparations for a downturn.

Along similar lines (although about some vendors there have been rumors rather than a public acknowledgement by the vendor) were the recent cost-cutting and restructuring moves by Sage, Consona, Lawson Software, Oracle, and Epicor Software. The market leader SAP has not yet been plagued by major layoffs per se, although there have been rumors/reports about the recently enacted stringent internal corporate-wide cost-cutting policies, such as restricted traveling, training, events, and so on.

I am indeed aware of the fact that there was no traditional SAP Influencer/Analyst Summit this past fall/winter, after several years of being a major winter event solely for industry analysts and media. Thus, trying to think positively, I am happy to report about coming across at least one vendor with upbeat news and upright posture in these dreary days.

In fact, how often have we heard about a mid-market enterprise resource planning (ERP) provider’s quarterly global results in late 2008 revealing a 37 percent increase in revenue and sales (with 30 percent growth in North America), with the company claiming many significant new orders worth over US$ 1 million? Read the rest of this entry »