The Epicor Retail division of global business software solution provider Epicor Software Corporation provides solutions for retailers seeking to streamline processes, integrate channels, and leverage intelligence  in a variety of industries including apparel, footwear, discount, general merchandise, automotive aftermarket, lumber and building materials, nursery, and pharmacy. Epicor is the retail technology partner of choice for thousands of retailers—from Aeropostale, Aftermarket Auto Parts Alliance, and Build-A-Bear Workshop, to General Nutrition Centers, True Value Company, and Under Armour ( more details here).

New Epicor Retail Strategy
Early in 2013, Epicor unveiled a multi-year strategic plan to grow its market share and expand its global footprint in the retail technology space. While Epicor is recognized as the No.1 provider of point of sale (POS) software among the top 250 largest specialty soft goods and hard goods retailers by IHL Group, the multi-year strategic plan was designed to enable Epicor to maintain and grow its leadership position. Initially, Epicor has been focused on the following four strategic priorities: global expansion, cross-channel execution, and continuing investments in both POS and enterprise cloud technology.

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NetSuite continues to round out its exacting capabilities for retailers and distributors. Having acquired the Retail Anywhere cloud point of sales (POS) system in early 2013, on the eve of the SuiteWorld 2013 conference NetSuite has acquired OrderMotion Inc., a provider of order management solutions based in Burlington, Massachusetts, for an undisclosed sum. The acquisition of OrderMotion’s cloud-based Direct-to-Consumer (D2C) Order Management capabilities adds to NetSuite’s own cloud-based order management system, furthering NetSuite’s focus on this increasingly important and complex business challenge and critical functionality—omnichannel order fulfillment.

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The popularity of cloud computing does not necessarily absolve cloud solutions from developing vertical industry focus. Thus, NetSuite and eWinery Solutions, a provider of direct-to-consumer (DTC) software and systems for the wine industry, have just formed a partnership to develop and offer an industry-specific cloud software solution. VinSuite will target wineries to help them compete at both the local and international levels.

The wine industry is increasingly competitive, with more than 8,000 wineries, 100,000 wine brands, and  100,000 wine retailers in the US, and new developments every week in Europe, Latin America, and Asia Pacific. It is truly a global business, but the software systems used to run these businesses are fragmented—typically a winery has to use multiple disparate legacy systems, creating inefficiency and high IT costs.

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Just before the NRF BIG Retail Show 2013, NetSuite announced that it had acquired Retail Anywhere, a provider of multichannel retail management solutions. The acquisition builds on NetSuite’s SuiteCommerce platform, delivering a broad integrated cloud business suite for retailers, giving them what they need to open up new sales channels and expand their businesses globally. The addition fulfills a strong demand among retailers for a single commerce solution that supports the multiple customer touchpoints a retail business needs to succeed—from physical points of sale (POSs) at brick-and-mortar stores or other locations to call centers, social media, and business-to-business (B2B) and business-to-consumer (B2C) e-commerce via desktops, laptops, smartphones, and tablets.

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In anticipation of the upcoming NRF 2013 event, Epicor has announced that specialty retailer A.C. Moore has selected and implemented Epicor Retail Customer Relationship Management (CRM) to strengthen customer relations and support future loyalty and reward initiatives. With 141 stores along the US East Coast, A.C. Moore Arts & Crafts, Inc., in addition to offering traditional craft products, is well-known for its selection of scrapbooking, jewelry, floral, yarn, art supplies, children’s craft kits and educational toys, and ready-made frames and custom framing.

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US-based retail hardware and software giant NCR has agreed to pay approximately $650 million to acquire Retalix, a retail technology company.

NCR management is using many elliptical phrases about “strengthening strategy,” “commitment to delivering solutions,” and “improving business processes and enabling experiences,” but there were no clearly stated reasons for the deal. Read the rest of this entry »

Part 1 of this blog series analyzed the major modules of integrated workforce management (WFM) suites that organizations can deploy to better schedule and assign work in their production and distribution facilities and in retail stores. Concrete examples of commercially available products included those from Kronos and RedPrairie Corporation, given those two vendors’ notable recent moves in the WFM field.

While Part 1 explained the data collection, time and attendance (T&A), activities, and absence management modules of WFM (and their importance), Part 2 focused on the forecasting and scheduling, reporting and analytics, and talent management parts of WFM. The final part of this blog series will analyze the retail sector’s particular WFM requirements and some vendors’ offerings.

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Part 1 of this series expanded on some of TEC’s earlier articles about companies’ need for better pricing management and optimization practices. This series, which focuses on the complexity of pricing and promotions in retailing, was inspired by JDA Software’s recent “edu-nouncement” on leading retailers consumer-centric pricing and promotions strategies, and by Revionics’ recent (and still ongoing) educational series of Web-seminars.

Part 2 analyzed some common retailers’ practices and explained the frequently used vernacular terms. Then the post went into the building blocks of pricing optimization, starting with setting optimal initial (everyday) prices.

Part 3 analyzed the other two building blocks of pricing optimization: promotions and markdowns. Then, the post went into the next generation of pricing optimization according to JDA: Lifecycle Pricing.

Part 4 continued the series by analyzing the pricing optimization vendor landscape, and featured the next-generation pricing optimization approaches of two on-demand software specialists, Revionics and DemandTec. Coming at the heels of the National Retail Federation’s (NRF) BIG Show 2010, Part 5 will conclude the blog series by further analyzing the retail pricing optimization vendor landscape and other vendors’ approaches to the next generation of pricing optimization solutions. 

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With 2009 behind us, Technology Evaluation Center’s (TEC’s) research analyst team takes a brief look at some of the newest vendors to join its research roster.

• Pronto
• Navigator
• SAP
• Lombardi
• Spectrum HR
• Demand Solutions

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Part 1 of this blog post series expanded on some of TEC’s earlier articles about companies’ need for better pricing management and optimization practices. This series, which focuses on the complexity of pricing and promotions in retailing, was inspired by JDA Software’s recent “edu-nouncement” on leading retailers consumer-centric pricing and promotions strategies and by Revionics’ recent (and still ongoing) educational series of Web-seminars.

Part 2 of this series analyzed some common retailers’ practices and explained the frequently used vernacular terms. Then the post went into the building blocks of pricing optimization, starting with setting optimal initial (everyday) prices.

Part 3 analyzed the other two building blocks of pricing optimization: promotions and markdowns. Then the post went into the next generation of pricing optimization according to JDA – Lifecycle Pricing.

Part 4 continues the blog series by analyzing the pricing optimization vendor landscape and various vendors’ approaches to the next generation of pricing optimization solutions. 

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The “Four Ps” of marketing strategy, also known as the “marketing mix,” are basically applicable to all businesses. TEC’s two-part blog post series in 2008 talked about the importance of pricing management in a down economy. Price and promotion in particular are the lubricants in retailing, although the two remaining Ps–product and place, are indisputably important there as well.

In his guest author article in Retail Info Systems (RIS) News, Wayne Usie, senior vice president of retail at JDA Software, remarks that one doesn’t have to go far to see the impact the economy is having on retailers. The evening news is plagued with store closings, while “going out of business signs” and ominously empty “for rent” spaces seem to pop up on every corner. Read the rest of this entry »

We’ve begun publishing a new type of report (free download) called a Product Certification Report. These have been in the works for a while so I’m very happy to announce the first two are now available. I’ll post the links below and then explain what these reports are.

• Meridian Global LMS (an enterprise learning management system [LMS] as certified by Sherry Fox)
• Pronto Software’s Pronto Xi (an ERP system available for a variety of industries as certified by Aleksey Osintsev)

We actually develop two reports for every software system we certify. One report (examples published at the links above) is written for potential buyers of the product, it’s relevant to someone researching or comparing various software systems for their own selection projects. It should be a useful, independent and unbiased addition to an in-depth evaluation process. Vendors also receive their own copies of the report, with insights that pertain to their product development and competitive landscape.  Read the rest of this entry »

The proliferation of “big box” retail outlets across the suburban landscape has been part of the retail environment for more than a decade. As population target demographics have shifted away from urban centers into suburban areas, retail organizations have capitalized on this trend. Read the rest of this entry »

Part II of this blog topic analyzed Epicor’s forays into the attractive retail sector via the CRS Retail acquisition two years ago. Most recently, with the acquisition of NSB Retail Systems, Epicor has further expanded its functional footprint, market share and geographic presence in the sector. Namely, NSB added over 200 specialty retail logos, thereby more than doubling Epicor’s retail install base.

While many analysts like Gartner, AMR Research or Aberdeen Group have quickly come up with their customary brief alerts, the usual-suspect bloggers have not seemed that interested in this event, with the notable exception of Frank Scavo in his Enterprise Systems Spectator blog post.

I concur with the assertion coming from both Epicor and the above analysts and bloggers that the retail sector is much more promising and with many more “greener pastures” than Epicor’s traditional overcrowded manufacturing and distribution sectors. The retail applications market is indeed large (AMR Research is predicting its size to be over US$10 billion by 2011 from US$8 billion today), growing (at an estimated 7.1 cumulative annual growth rate [CAGR]) and quite fragmented (whereby Top 5 vendors accounted for only 33 percent of the market in 2006, and no vendor currently has over 10 percent market share).

Epicor also cites some favorable trends in the sector, such as that (as with other industries) the adoption of packaged software will become the common technology approach, and that retailers too have become more interested in acquiring an integrated set of applications from a single vendor. Read the rest of this entry »

Part I of this blog topic  introduced Epicor Software and its traditional vertical solutions. It also analyzed Epicor’s forays into the attractive retail sector via the CRS acquisition two years ago. Designed for integration and scalability, the  Epicor/CRS Retail Suite can support a wide variety of retail enterprises’ requirements.

These environments range from the rapidly expanding regional retailer requiring point-of-sale (POS), store operations and merchandising, to the large, global retailer requiring central management, visibility and control over hundreds or thousands of distributed stores and outlets.

Epicor/CRS  customers include leading retailers such as Aéropostale, American Eagle Outfitters, Ann Taylor, Cache, Chico’s, Coach, Eileen Fisher, Factory Connection, Foot Locker, GNC, J.Crew, Stage Stores, Trans World Entertainment, Tuesday Morning, Inc., Yankee Candle Company and Zumiez, among others. The retail division employs more than 360 employees based in Newburgh, New York, the United States (US), with regional offices in Seattle, Washington, US and Bracknell, the United Kingdom (UK). Read the rest of this entry »