Part 1 of this blog series introduced Reflexis Systems, whose task execution solutions have helped over 110 retailers and their suppliers worldwide execute their strategies and increase profits. The article analyzed Reflexis’ genesis and evolution from a task management specialist to an integrated retail workforce management (WFM) platform provider.
Reflexis’ Retail Execution Management platform features labor budgeting/forecasting/scheduling, time and attendance (T&A), task management, and key performance indicator (KPI)/compliance solutions to enable retailers to align their store labor/activities to corporate goals and institutionalize best-practice responses to real-time metrics. As mentioned in Part 1, Reflexis’ customers, many of which are Top 250 global retailers, have reported improvements in store-level compliance with corporate strategies; higher productivity of merchandising, field, and store management; and increased sales and profitability. Read the rest of this entry »
My recent post (Software and Human) Help Wanted in Overwhelmed Retail Stores talked about how much attention (and IT investment) retailers pay to their merchandize planning and supply chain optimization processes as compared to their store-level task execution, even though this is where “the rubber meets the road.” I concluded my post with the fact that there are dozens of retail workforce management (WFM) vendors and solutions, but not many have the required store-level task management capabilities.