TEC’s decision-support engine, robust feature/function models, and rich database of vendor capabilities enable TEC clients to realize faster time-to-value in software decisions. Watching the evolution of how clients use software advisory firms, and, then, starting up my own analyst firm, has persuaded me more strongly than ever of the value of such an online capability for software evaluation. Read the rest of this entry »
I am pleased to announce the launch of TEC’s final software buyer’s guide of the year: Innovations in CRM. Download your copy now.
This buyer’s guide provides in-depth insight from Gabriel Gheorghiu, TEC’s analyst specializing in CRM, about the state of the CRM market, and includes solution overviews, links to CRM resources, customer success stories, and a directory of hundreds of CRM software vendors. The guide aims to educate readers about the CRM space and what vendors are doing to differentiate themselves from the competition through innovations such as cloud computing, social media, and mobile, to name a few. Read the rest of this entry »
In recent posts, we’ve learned that business software implementation failures are rampant and that the blame is all on the vendor. And though unhappy customers are suing the software vendors, little speculation is offered on the cause for the implementation failure. Read the rest of this entry »
Technology Evaluation Centers will be launching a buyer’s guide for enterprise resource planning (ERP) solutions for small businesses. Here’s a preview of the guide describing the idea behind it and what it can do for you.
Why an ERP Buyer’s Guide for Small Businesses?
My experience as a trainer and consultant in ERP showed that most small businesses have a very subjective, therefore inefficient manner of selecting ERP software. Read the rest of this entry »